Privacy Policy

Privacy Policy

At Queen Vegas (hereinafter referred to as "the Casino", "we" or "us"), we understand that your privacy is important to you, and we respect it. This Privacy Policy sets out how we will collect, use, share and protect the personal data of our users.

Collection of Personal Data

We may collect the following types of personal data from our users:

1. Registration Information: When you register with us, we collect your name, email address, password, date of birth, and other information as required.
2. Transaction Information: We collect payment details when you make a deposit or withdraw funds from your account.
3. Gameplay Data: We collect data about your gameplay, including the games you play, your bets, wins, and losses.

Use of Personal Data

We use your personal data for the following purposes:

1. Account Management: To verify your identity, manage your account, and provide you with access to our services.
2. Transaction Processing: To process payments, credit or debit your account, and notify you about payment issues.
3. Marketing Communications: To send you marketing emails, SMS messages, or other notifications about our promotions, new games, or updates.
4. Gameplay Analysis: To analyze your gameplay data to improve our services, offer personalized recommendations, and prevent fraudulent activities.

Sharing of Personal Data

We may share your personal data with:

1. Affiliated Companies: Our parent company, SkillOnNet Limited, and its affiliates for the purposes described above.
2. Payment Processors: To facilitate payments, credit or debit your account.
3. Third-Party Providers: For the provision of services, such as customer support, game development, or analytics.
4. Regulatory Authorities: As required by law or regulation.

Security Measures

We take data security seriously and implement various measures to protect your personal data:

1. Encryption: We use 128-bit SSL encryption to secure our website and online transactions.
2. Firewalls: To prevent unauthorized access to our systems.
3. Access Control: Limited access to authorized personnel only.

Your Rights

As a user, you have the right to:

1. Request Access: Obtain a copy of your personal data.
2. Rectification: Update or correct your personal data.
3. Erasure: Request deletion of your account and associated data.
4. Restrict Processing: Limit our processing of your personal data.
5. Object to Processing: Object to our use of your personal data for direct marketing purposes.

Data Retention

We retain your personal data for as long as necessary:

1. Account Management: Until you request account closure or termination.
2. Transaction History: For a period of 10 years from the date of transaction.
3. Marketing Communications: Until you opt-out of receiving such communications.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time without prior notice.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us via email at [email protected].

By using our services, you acknowledge that you have read and agree to the terms of this Privacy Policy.